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    Home / Tradeshift Documentation / Selling on Tradeshift / Invoicing and documents / FAQs

    My invoice is accepted but I have not received my payment, what should I do?

    5280 40 Created on 2023-09-25 08:20:23; Last updated on 2023-11-15 11:08:09

    If your invoice is in status Accepted, this means that the recipient has read the document, and accepted it. Note that this is a different state than Paid. Accepted simply signifies a commitment from the recipient that they agree with the contents of a document and you should expect the payment.


    If you have not received your payment, reach out to the receipient of the invoice directly, as Tradeshift does not handle the payment process.


    If you cannot find the customer's contact information, you can access their Landing Page in the Support Center app, under Landing Pages.


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