Announcements

Stay up to speed on all of the latest and greatest news from Tradeshift!

FAQ sections will be introduced across our Support Apps

We are excited to announce an enhancement in our support services. Starting November 15th, 2023, we will be introducing FAQ sections across various Support Apps in waves. Key Points: Affected Areas: Knowledge Base, Chat and Ticket Creation Forms, the ...

3903 0 Created on 2023-11-07 09:25:24; Last updated on 2023-11-07 09:26:44

Upcoming adjustment to Enterprise Landing Pages

On November 6th, 2023, we will be implementing a minor adjustment to our Enterprise Landing Pages. What is Changing? After November 6th, 2023, we will be removing the capability to raise an email change request directly through our Landing Pages. Goi ...

4514 0 Created on 2023-10-30 13:44:34; Last updated on 2023-11-07 09:25:33

Changes in the Support Ticket Creation process

Tradeshift is pleased to announce that, starting today (December 12, 2022), the Ticket Creation process changes for all users. Creating a ticket with Customer Support is suggested when encountering technical issues while using the platform. The desig ...

7307 8 Created on 2022-12-12 08:04:58; Last updated on 2023-11-07 09:25:33

Log4J Java vulnerability

On Thursday, December 9th, the Tradeshift security team was made aware of a vulnerability in the Log4J Java logging library. Tradeshift immediately implemented mitigations to protect services and to update and secure the platform. Additionally, Trade ...

4324 6 Created on 2021-12-15 12:31:55; Last updated on 2023-11-07 09:25:34

Internet Explorer 11 deprecation

As of 31 March 2022, Internet Explorer 11 (IE11) will no longer be supported on Tradeshift. We recommend that you switch to one of the following browsers: Microsoft Edge Google Chrome Mozilla Firefox Apple Safari You can still use IE11 in the meantim ...

4083 3 Created on 2022-03-01 10:48:20; Last updated on 2023-11-07 09:25:35

New Tradeshift process to manage your Product ideas (PCRs)

Tradeshift is pleased to announce a new way to capture your input on our Product Roadmap. When you have an idea for an enhancement to an existing product, or a brand new feature, we want to hear it! We call these product ideas “product change request ...

3725 0 Created on 2022-06-15 14:32:13; Last updated on 2023-11-07 09:25:35