FAQs and troubleshooting
Having issues? Here are some account-related FAQs and their solutions.
What is the advantage of having a network?
With Tradeshift you can connect with all your suppliers and customers directly and thereby avoid additional channels of communication regarding a business document. You will have one channel for your business documents and even if your contacts are n ...
What do I do if my account was created in the wrong country?
If your account was created in the wrong country, this cannot be amended through the Tradeshift platform. In order to correct this, the account must be deleted. In order to delete the account, please follow the steps below: Navigate to the Company Pr ...
The Account Owner has left the company, what do I do?
If the Account Owner is no longer in the company, please contact Tradeshift Support and provide the following information in your support ticket: Account Name Current email of the Account Owner (also include this email in the CC of the ticket) New Ac ...
I signed up, but I didn't receive the confirmation email. What do I do next?
If you have created an account on Tradeshift, but didn't receive the confirmation email, here is what you can do.Start by verifying that the email inbox you are checking is the one you used to create your Tradeshift account. After confirming that you ...
Where do I access my user settings?
Your user settings can be found by clicking the account icon with your name initials located at the bottom of the left-side launcher. Just click on the User settings to access your basic Tradeshift account details and notification settings. From the ...
SSO login error "Request is too early"
The following issue may arise when trying to log into the Tradeshift platform using SSO (single sign-on): If this error message is displayed, make sure to contact your IT Department so they can make sure that the IdP server’s clock is correct. ...
How to collect SAML request/response
This is a step by step guide on how to collect SAML request/response Attention! If the SAML Response does not have an expiration date, please invalidate the user's session after sharing, as the SAML Response is considered sensitive information that c ...
How can I change my account's language?
Tradeshift supports multiple languages. In order to change the language of your Tradeshift account, go to your account settings by clicking on the user icon with your initials at the bottom of the left-hand launcher. Once you've opened the menu, clic ...
How do I change the email address associated with my account?
Having an up-to-date email address attached to your account is important on Tradeshift, in order to ensure you receive all relevant notifications. If you would like to change the email address that is currently associated with your account, you can d ...
I forgot my password. How do I reset it?
If you forgot your password, this is how you can reset it. From the log in page, click on the "Forgot your password?" link. On the new page, enter your email address in the field and click "Send Instructions". After that, you will receive an email fr ...
How do I change my notification settings?
You can manage the notification settings of your account, when logged in to your account as the primary user. Please bear in mind that only the primary user can set up who gets to receive the notifications. To manage the notifications setting, follow ...
Can I send documents to companies via networks other than Tradeshift?
Yes, but only certain networks are supported. Tradeshift supports interoperability of networks, which means that we integrate with other networks in order to allow our users reach users on those networks. For a complete list of the networks to which ...
I can't log in because my account is locked. What does this mean and how can I resolve it?
The most common reason for a locked account is that you've entered the wrong email and password combination three times. To resolve this, simply reset your password. If resetting your password does not unlock your account, please contact Tradeshift S ...
How can I enable more functionality on Tradeshift?
The Tradeshift platform is based on a customizable and adaptable model and most of our key functionalities come in the form of apps. When you first log on to the platform, you will have a basic set of apps activated, which you can see in the panel on ...
What is a GLN Number?
A GLN (Global Location Number) is a 13 digit number, used mainly by companies that do cross-border trading. This field is not required by Tradeshift, and if you have not needed a GLN in the past, you will probably not need while using Tradeshift. GLN ...